Privacy Policy

At Vendoras, we are committed to protecting your privacy and ensuring the security of your personal information.

Last Updated: November 30, 2025

Introduction

Vendoras ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our vending machines.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or request quotes
  • Subscribe to our newsletter or communications
  • Request maintenance or customer support
  • Enter into a service agreement with us

This may include: name, email address, phone number, company name, job title, billing address, and payment information.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address, browser type, and operating system
  • Pages visited, time spent on pages, and clickstream data
  • Referring website or source

1.3 Vending Machine Usage Data

Our vending machines may collect transaction data including payment method used (anonymized), product selections, transaction timestamps, and machine performance metrics. This data is used to optimize inventory, improve service, and ensure machine functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To provide, maintain, and improve our vending services

Communication

To respond to inquiries and send service updates

Payment Processing

To process transactions and manage billing

Marketing

To send promotional materials (with your consent)

Analytics

To analyze usage patterns and improve our website

Legal Compliance

To comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

With third-party vendors who assist in operating our business (payment processors, email service providers, analytics tools)

Legal Requirements

When required by law, court order, or to protect our rights and safety

Business Transfers

In connection with a merger, sale, or acquisition of all or part of our business

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption

SSL/TLS encryption for data transmission

Access Controls

Restricted access to personal data

Secure Storage

Protected servers and databases

Regular Audits

Ongoing security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal obligations)

Opt-Out

Unsubscribe from marketing communications at any time

Data Portability

Request transfer of your data to another service provider

To exercise any of these rights, please contact us at [email protected]

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small files placed on your device that enable certain features and functionality.

Types of Cookies We Use:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our site
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

  • The nature of the information and purpose for collection
  • Legal, regulatory, or contractual requirements
  • The existence of ongoing business relationships
  • Whether retention is advisable for legal claims or defense

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on this page with a new "Last Updated" date

Sending you an email notification if the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Vendoras

57 Burwood Road, Hersham, Surrey, KT12 4AE

We will respond to your inquiry within 30 days of receipt.